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Help & Contact

Hey there, how can we help you?

Looking for an answer? Below are the answers to our frequently asked questions.

Didn't find the answer to your question? Send your question via our contact form
or contact us at WhatsApp .

Earl Orange works exclusively with reliable tea importers in Europe to import high quality tea and ingredients from all over the world. Our tea importers must be able to demonstrate that they trade fairly and purely. The tea importers we work with carry out checks on the tea plantations. They check, among other things, good working conditions for the tea pickers and whether the tea producer grows the tea sustainably and with the protection of the environment.

We have tasted and evaluated every tea we offer in our webshop to ensure that all descriptions are as accurate as possible. All our tea comes directly from the importer. We check and package the tea with great care.

We hope you will enjoy our premium quality loose tea!

At Earl Orange we do everything to ship your order as quickly as possible. We promise to ship your order within 2 business days after your order is placed on our website. Depending on the delivery region, we charge the below shipping costs:

The Netherlands:
• Order value € 25 or higher = free shipping.
• The tea box or an order including tea box is always free shipping.
• € 4.95 for all order value lower than € 25 .

Belgium and Germany:
• Order value € 35, - or higher = free shipping.
• € 6.95 for all order value lower than € 35.

We can also ship to the rest of the world. Please contact us to get the shipping rate for the rest of the world.

We strive to depict and describe products as faithfully as possible. Is the product not quite satisfactory? Then you can return the product free of charge within 14 days after you receive it, with the exception of tea and tea boxes. Tea is a food product and therefore cannot be returned after purchased. Not sure whether you will like the tea or not? Order a test bag first.

Other products can be returned free of charge from Belgium, Germany and the Netherlands as follows:
• Notify us of your return within 14 days after your receive your order. You can do this via your account or via the return form .
• We will send you a return label as soon as possible (no later than 2 working days).
• Print the return label.
• Put the products you want to return back in the original packaging. Pack the product in the shipping box that you received the product in or another sturdy box.
• Stick the return label to the shipping box and hand in the package at a drop point of the courier.

Once we have received your return, we will confirm this to you and process the refund within 14 days.

Click here to go to the return form.

Most standard bags contain 50 grams of loose tea and the large bags contain 100 grams. Some teas or tea blends are extra light therefore they contain fewer grams. However, there is always enough tea for at least 30 cups of tea in a standard bag and in a large bag for at least 60 cups of tea.

Are you also tired of the ordinary tea flavors from the supermarket shelf? And do you want to try new tea, but you don't know which flavors to choose? Then our Tea Surprise Box is just for you!

With the Tea Surprise Box from Earl Orange you will receive a surprise package with different flavors of loose tea every month.

At Earl Orange, tea is our passion! Every month we select tasty tea to surprise you: from seasonal tea to tea that you can drink all year round. All you have to do is answer 3 questions on the registration page, then we will take care of the rest.

You will make the first payment when you check out in our webshop. Then we will send you a payment request every month before we put together your new Tea Surprise Box. These payment requests are safely processed by our payment service provider Stripe. After we received your payment, we will send you the new Tea Surprise Box within a few days.

No, you don't need to worry about being stuck with the subscription! The good thing about the Tea Surprise Box is that you can decide every month whether you want to receive the box or not. Feel like skipping for a month? No problem! Simply ignore the payment request. We will only prepare your box after we receive your payment.

Do you want to stop receiving the monthly payment requests completely? You can unsubscribe from any payment request.

Do you want to take a longer break or do you want to change the content of your Tea Surprise Box? Then you can easily notify us via your account. Don't have an account? Then you can contact us via the contactformulier of via WhatsApp.

Good to hear you're happy with our surprise! You can easily order more of these teas by visiting our website. You can search the tea via the SKU number. The number is on the back of each bag and starts with ET00 .... Once you placed the order, we will send you the tea separately from the Tea Friends Surprise Box.  

Can find you tea? Don’t worry, send us a message via our contact form or via WhatsApp. Then we will search the tea for you!

With the Tea Surprise Box you can enjoy a new selection of the best loose tea each month. We will send you a payment request through our payment service provider Stripe. After we receive the payment, we will start to prepare your box.

A Gift Surprise Box is a gift box. You can choose how long you want to give the Gift Surprise Box to your loved one and pay the total cost at once (For Surprise Box you pay each month). After the selected period, the delivery stops automatically, no extra action needed. Also good to know: we can add a personal message in the first delivery!



Didn't find the answer to your question? Send us your question via our contact form
or contact us via WhatsApp .